1. Introduction
This policy explains how Romero Financial Services collects, uses, and protects personal information and A2P (Application-to-Person) SMS data. It follows Twilio’s A2P 10DLC requirements and privacy laws like the California Consumer Privacy Act (CCPA).
2. What We Collect
We collect your name, phone number, and email when you submit a form or sign up. We also collect SMS message logs from our messaging provider, including the date, time, and status of messages. If you send us replies via SMS, those are also stored. When you use our website, we may collect cookies and browsing data.
We use this data to schedule appointments, send confirmations, improve communication, track compliance, and enhance your experience on our website.
Message frequency may vary. Typically, you may receive up to 4 messages per month. Standard message and data rates may apply.
3. Cookies & Website Tracking
We may use cookies or similar tools to track how visitors use our site. These tools help us understand usage, improve performance, and personalize your experience — like remembering form entries.
You can manage cookie preferences in your browser settings.
4. Consent to Receive Messages
By providing your phone number, you agree to receive SMS messages from Romero Financial Services related to services, scheduling, or updates.
Consent is collected at the time you submit your number. It is not required to make a purchase. Your consent is stored with a timestamp and can be withdrawn at any time by replying with a valid opt-out keyword.
5. How to Opt Out
To stop receiving messages, reply to any message with one of the following words:
STOP, UNSUBSCRIBE, CANCEL, QUIT, END, STOPALL, REVOKE, OPTOUT
We will confirm your opt-out and stop sending further messages.
6. Help / Support
To get help, reply with HELP to any SMS. We’ll respond with support information.
You can also contact us directly:
7. Data Sharing
Romero Financial Services does not sell or share your phone number or SMS consent with third parties for marketing purposes.
We only share your data with:
Messaging providers like Twilio (to send messages)
Support or scheduling tools that help us operate
Legal authorities when required by law
We do not share opt-in or message consent data outside of these use cases. This meets Twilio’s A2P 10DLC Campaign Approval requirements.
8. Data Security
We use standard security practices to protect your data. This includes secure servers, encrypted storage, and limited access for authorized personnel only.
We work to prevent misuse, unauthorized access, or data leaks.
9. CCPA Rights (California Residents)
If you live in California, you have the right to:
Request access to your personal data
Ask us to delete your data
Inquire about any data we may have shared
We do not discriminate against anyone who chooses to exercise these rights.
10. Data Retention
We retain your personal and SMS data only as long as necessary for communication, legal compliance, or internal tracking.
You can request deletion of your information at any time.
11. Message Delivery Notes
We use Twilio as our SMS provider. Message delivery can be affected by carrier delays, filters, or blocks. We are not responsible for delays or failures caused by mobile carriers.
We follow quiet hours and may hold non-urgent messages during restricted times, typically between 9:00 PM and 8:00 AM (based on your local time).
12. Child Privacy Notice (COPPA)
Our services are not intended for children under age 13. We do not knowingly collect personal information from anyone under 13 years old.
If we find that such data has been collected without verified parental consent, we will delete it. Please contact us immediately if you believe we may have information from a child under 13.
13. Terms of Service
This Privacy Policy works alongside our full Terms of Service, which explain the rules and responsibilities for using our services and website.
You can read the full Terms of Service here:
https://romero.lnhiring.com/terms-of-service
14. Changes to This Policy
We may update this Privacy Policy at any time. If we do, we’ll update the “Last Updated” date at the top of the page.
For major changes, we may also notify you by email or text message.
